Shipping Policy

Last Updated: June 5th, 2026

At Dailux, every curtain, blind, and window treatment is handcrafted to your exact specifications. Because every order is custom-made, we kindly ask you to read our shipping policy carefully before placing your order.

1. Order Processing

All Dailux products are manufactured specifically for each customer after an order has been placed. Production times may vary depending on the product and current production schedule.

Once your order has been completed, it will be carefully inspected, packaged, and handed over to one of our shipping partners.

You will receive a shipping confirmation and tracking information as soon as your order has been dispatched.

2. Shipping & Delivery

We ship to the countries listed during checkout.

Delivery times are estimates only and may vary due to carrier delays, customs procedures, weather conditions, or other circumstances beyond our control.

Dailux is not responsible for delays caused by shipping carriers once an order has been dispatched.

3. Customer Responsibility Upon Delivery

The customer is responsible for ensuring that the shipping address provided is accurate and complete.

The customer is also responsible for accepting the delivery and ensuring that someone is available to receive the package if required by the shipping carrier.

If an incorrect address is provided or delivery cannot be completed due to customer-related circumstances, any additional shipping costs may be charged to the customer.

4. Lost Shipments

If a shipment appears to be lost, Dailux will immediately initiate an investigation with the shipping carrier.

Because carriers require time to complete their investigation, we ask for your patience during this process.

If the shipment has not been located within 14 calendar days after the investigation has started, Dailux will manufacture and ship a replacement order at no additional cost to the customer.

5. Damaged Packages

Please inspect your package immediately upon delivery.

If the packaging is visibly damaged, we recommend taking photographs before opening the package.

If your products have been damaged during transit, please contact us within 48 hours of delivery and include clear photographs of:

• The outer packaging
• The shipping label
• The damaged product(s)

We will review the claim and provide an appropriate solution as quickly as possible.

6. Returns & Cancellations

IMPORTANT: All Dailux products are custom-made to your exact measurements, fabric selections, colors, and specifications.

For this reason, ALL SALES ARE FINAL.

We do not accept returns, exchanges, or refunds for any custom-made products.

This policy applies because our products cannot be resold or reused once they have been manufactured according to your personal specifications.

Please carefully review all measurements, fabric choices, colors, control options, and product specifications before placing your order.

7. Incorrect Measurements

Customers are responsible for providing accurate measurements when placing an order.

Dailux cannot accept responsibility for products manufactured according to measurements supplied by the customer that later prove to be incorrect.

If you are unsure about measuring, we strongly recommend using our professional measuring service where available.

8. Incorrect or Defective Products

If you receive a product that does not match your confirmed order, or if a manufacturing defect is present, please contact us within 7 days of delivery.

After reviewing the issue, Dailux will determine the appropriate resolution, which may include repair, replacement, or another suitable solution.

9. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Dailux
Website: https://www.dailux.nl
Email: info@dailux.nl